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Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 24 world-class brands comprising more than 8,400 properties and over 1.25 million rooms, in 140 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests in its more than 100-year history, was named the No. 1 World’s Best Workplace by Great Place to Work and Fortune and has been recognized as a global leader on the Dow Jones Sustainability Indices. Hilton has introduced industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms.
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Through the award-winning guest loyalty program Hilton Honors, the more than 210 million Hilton Honors members who book directly with Hilton can earn Points for hotel stays and experiences money can’t buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone.
As a global hospitality company with 19 world-class brands in 119 countries and territories, comprising more than 7,000 properties with one million rooms, we know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.
Lobby Ambassador
JOB DESCRIPTION
A Lobby Ambassador maintains frequent contact with Guests by welcoming them on arrival, assisting with departures, parking Guests’ cars as required, overseeing delivery and safe keeping of luggage, and providing others services for all Guests.
What will I be doing?
As a Lobby Ambassador, you serve as a key connection point between Guests and the hotel as well as other hotel departments. A Lobby Ambassador with the hotel property influences the Guest’s first impression, and therefore, must ensure to always offer a professional and welcoming disposition. Specifically, the Lobby Ambassador will perform the following tasks at the highest level of service:
- Comply with Company brand standards at all times
- Welcome guests on arrival and assist with their luggage
- Maintain frequent contact with regular Guests and visitors
- Park Guests’ cars on the hotel premises, as required
- Provide a driving service to Guests, as required
- Ensure cleanliness and safety of all hotel vehicles
- Keep up to date on all hotel services as well as VIPs and special events
- Be knowledgeable on external locations, attractions, and landmarks in the vicinity
- Project a professional manner with an emphasis on hospitality and guest service
What are we looking for?
A Lobby Ambassador serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Previous experience working within the hotel, leisure, and/or retail sector
- A valid driver’s license with no outstanding driving restrictions or infringements
- Meticulous personal presentation and strong communication skills
- Strong good communication skills
- Calm, courteous, and discreet demeanor
- A good knowledge of the area and the country in general, preferred
- A passion for working on team as well as autonomously
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
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Cluster Director Engineering
JOB DESCRIPTION
Position Overview
The Cluster Director Engineering will lead the engineering operations across both Waldorf Astoria Kuwait and Hilton Resorts Kuwait. This role is responsible for ensuring safety, compliance, operational efficiency, sustainability, and preventive maintenance at the highest brand standards. The leader will oversee pre-opening preparations (if applicable), strategic planning, energy management, and the development of a strong engineering team across both properties.
Position Summary:
Support the Hotel Management Team and Regional Safety & Security Manager in respect of occupational health & safety, food safety, fire safety, security, crisis management and disability compliance. The role involves the provision of advice and support for the protection of the company’s owned and managed assets and to ensure compliance with local regulatory requirements and company policies related to all safety disciplines. The role requires a risk-based approach in terms of allocation of resources whether this be through specialist training, general operational support, auditing, accident investigation and involvement with local enforcement officials on statutory routine inspections.
Key Responsibilities
As Cluster Director Engineering, you are responsible for the effective management of all engineering and maintenance operations within the hotel, including energy conservation. You are also responsible for the development of the Engineering Team and staying abreast of compliance regulations and procedures in the field of Engineering, as required for hotel standards. Specifically, a Cluster Director Engineering will perform the following tasks to the highest standards:
- Lead the Engineering Team in the day-to-day engineering and maintenance operations of the hotel, including service standards, equipment schedules, and work schedules
- Communicate with Housekeeping to coordinate and prioritize maintenance activities for Guest rooms and public areas.
- Develop systems and procedures to ensure the health and safety of Guests and Team Members, as well as the proper conditions for plants, machinery, and property.
- Communicate with Government agencies to ensure full compliance with statutory regulations.
- Prepare Capital and Repairs and Maintenance budgets for Engineering.
- Perform daily checks around the hotel.
- Conduct lift emergency release procedures as required.
- Diagnose, maintain, and repair mechanical equipment within the hotel.
- Ensure good relationships are built with internal and external customers.
- Maintenance of all hotel fixtures and fittings to ensure they are in safe condition and take action when any unsafe situations arise.
- Develop, implement, and direct all emergency programs.
- Develop, implement and manage energy conservation programs for the property to minimize expenses.
- Coordinate renovation bidding, define the cost and scope of the project, and oversee the general contractor and subcontractors to ensure quality work is performed cost effectively.
- Perform special projects and other responsibilities as assigned.
- Identify and introduce environmentally friendly systems and equipment.
- Monitor Key Performance Indicators for the Engineering Department and take corrective action, as required, to improve equipment inventory, quality audit, productivity, and other objectives.
- Manage all Team Member related activities, including recruitment, performance management, training, career planning, disciplinary matters, and team motivation
Key Responsibilities for Hotel Pre-Opening Leaders
- Project Management: Oversee timelines, budgets, and resources; manage construction, procurement, and vendor coordination; ensure compliance with deadlines and regulations.
- Strategic Planning: Develop and execute pre-opening plans; set priorities, anticipate challenges, and establish operational workflows.
- Operational Readiness: Ensure all departments (front office, housekeeping, F&B, engineering) are prepared; coordinate training and brand standards implementation.
- Team Leadership: Recruit, onboard, and train staff; foster collaboration and maintain team focus under pressure.
- Financial Management: Manage pre-opening budgets; monitor forecasts; negotiate vendor contracts and control costs.
- Brand Standards: Ensure consistency in design, service, and operations aligned with brand guidelines.
- Problem-Solving: Address unexpected issues quickly; manage risks and maintain safety compliance.
- Attention to Detail: Oversee final construction, design, and furnishing; ensure operational processes meet quality standards.
- Communication: Maintain transparent updates with owners, investors, and stakeholders; represent the project in pre-opening events.
- Adaptability: Adjust plans as needed; stay resilient under fast-paced, high-pressure conditions.
- Customer Focus: Ensure guest experience remains the top priority from day one.
Success candidates can also provide relevant work experience in the following Core Competencies
- Strategic Planning
- Project & Construction Management
- Budgeting & Forecasting
- Regulatory Compliance
- Team Leadership & Training
- Energy Efficiency & Conservation
- Stakeholder Management
- Crisis & Emergency Management
- Brand Standard Implementation
What is it like working for Hilton?
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.
We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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Sales Executive
JOB DESCRIPTION
A Sales Executive analyses local market trends and competitor activity to generate new future business for the hotel.
What will I be doing?
As Sales Executive, you will analyse local market trends and competitor activity to generate new future business for the hotel. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Analysis local market trends and competitor activity to identify new business leads
- Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams
- Negotiate room rates/packages with corporate clients
- Develop and implement creative local marketing channels, including social media channels
- Prepare company contracts for the hotel in accordance with current business and pricing conditions
- Work within current business strategies and recognising potential opportunities
- Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs
- Attend Sales events, as required
- Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads
- Answer customer queries in a prompt and professional manner
What are we looking for?
A Sales Executive serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Flexibility to respond to a range of different work situations
- Ability to work under pressure and under own initiative
- Experience in a sales role with a proven track record to close a sale
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Knowledge of local market
- Knowledge of hospitality
- Passion for sales and for achieving targets and objectives
- Preferably with Hotel experience
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
APPLY NOW
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