Amazon.com, Inc. doing business as Amazon, is an American multinational technology company engaged in e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence. Founded in 1994 by Jeff Bezos in Bellevue, Washington, the company originally started as an online marketplace for books, but gradually expanded its offerings to include a wide range of product categories, referred to as “The Everything Store”. Amazon is considered part of the Big Tech group, alongside Nvidia, Microsoft, Apple, Alphabet, and Meta.
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Working at Amazon
What unites Amazon employees across teams and geographies is that we’re all striving to delight our customers and make their lives easier. The scope and scale of our mission drives us to seek diverse perspectives, be resourceful, and navigate through ambiguity. Inventing and delivering things that were never thought possible isn’t easy, but we embrace this challenge every day.By working together on behalf of our customers, we’re building the future one innovative product, service, and idea at a time. Are you ready to embrace the challenge? Come build the future with us.
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Amazon Customer Excellence Systems (ACES) Specialist, UFG , Amazon Now
Description
Do you want to be part of a newly formed organization that is designing and launching new business models across MENA? If so, Amazon Ultra Fast Grocery (UFG) operations is looking for an experienced ACES Specialist with a strong record of achieving results. We are looking to hire an ACES Specialist, UFG who will drive process excellence within our Amazon UFG business. You will contribute to the optimization of our store operations, providing teams with knowledge and tools to improve performance.
This is a highly collaborative role where you will work to solve complex problems with simple and practical solutions by developing a deep knowledge of the operation processes. You will creating effective communication plans to provide visibility to all impacted teams to enable overall process alignment.
You will have experience in a similar role in Continuous Improvement. Your ability to influence through change, while using data to drive decisions, will ensure your success in this role.
Key job responsibilities
Manage the UFG store improvement plan to focus on best customer experience at the lowest cost
– Develop a culture of continuous improvement and lean thinking
– Contribute to and facilitate Kaizen activities
– Help drive the implementation of Lean Standard Work and SOPs
– Train and support all levels in Kaizen activities
– Disseminate Lean Standard Work principles across teams
– Support and manage the UFG store implementation Agenda
– Take ownership for the LSC (Leadership Steering Committee)
– Coordinate and prioritise LSC process improvement activities and resources
– Lead daily GEMBA activities, going to the source of the problem, working with tenacity to rapidly solve associate identified barriers
– Standardize processes to Amazon and MENA/ECCF benchmark standards
– Maintain strong relationships with Process Owners and store 3P stakeholders
– The ability to create and follow data driven arguments to ascertain root cause, then implement Amazon standard or innovate to develop a solve. Agility to react to countermeasures and a bias for action to implement change. The understanding of Kaizen, PDCA and six sigma processes would be advantageous.
Basic Qualifications
– Bachelor’s degree or above
– Experience in customer-facing environment, warehousing, logistics or manufacturing
– Experience effectively communicating complex concepts through written and verbal communication
– Knowledge of and proficiency in Excel and SQL
– Ability travel to different stores within UAE
Preferred Qualifications
– Experience with Continuous Improvement and Six Sigma methodologies
– Experience in facilitating, or experience in a training role, including technical training, or a mix of training, performance management and coaching/mentoring
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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Inbound Placement Manager, AMET – Supply Chain
Description
AMET Supply Chain team is looking for a motivated, experienced and talented Senior Supply Chain Program Manager. You will contribute to build the future of Amazon in KSA by analyzing and solving the increasingly complex Supply Chain problems faced by the region and interfacing with Operations, Transportation and Amazon Store teams, you will be in charge of improving customer experience and inventory management in a growing environment.
The successful candidates will be a data detective with strong analysis skills, prioritize well, communicate clearly and have a consistent track record of delivery. You must have the experience and capability to create and present documentation for senior executives and align your roadmap with Amazon’s strategic objectives. Excellent written and verbal communication skills are essential. You should be experienced in working with data to analyze root causes, implementing long-term solutions and solving supply chain problems through advanced analytical capabilities.
Key job responsibilities
Create roadmaps for project implementation and brief various teams on requirements
Set measurable milestones for projects as well as continuous goal setting for ongoing programmes
Collect and analyze data to drive project decisions and provide business insights
Run meetings with partner teams to track progress, implement new initiatives, and improve existing programmes
Document standards for projects and ensure compliance
Manage internal and external stakeholders
Basic Qualifications
– 3+ years of program or project management experience
– 3+ years of working cross functionally with tech and non-tech teams experience
– 3+ years of defining and implementing process improvement initiatives using data and metrics experience
– Bachelor’s degree
– Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
– Experience defining program requirements and using data and metrics to determine improvements
– Master’s degree in Computer Science (Machine Learning, AI, Statistics, or equivalent)
Preferred Qualifications
– 3+ years of driving end to end delivery, and communicating results to senior leadership experience
– 3+ years of driving process improvements experience
– Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
– Experience building processes, project management, and schedules
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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Operations Manager, Amazon Now
Description
When you join Amazon as a Ops Manager, you’ll gain experience leading a large and diverse team to make sure your area of the business keeps pace with demand. In this hands-on role, you’ll learn about the complexity of operations at a global business and what it takes to make everything run seamlessly. While you implement your team’s approach to drive productivity, you’ll also work closely with your colleagues to address challenges, which means no two days will be the same.
Key job responsibilities
– Manage operational performance for DSP delivery partners
– Analyze performance and suggest process improvements to optimize deliveries and Customer Experience.
– Program Manage new store launches from Last mile perspective
– Promote a culture of safety and wellbeing
– Analyse and implement corrective actions to make sure quality and productivity are at consistently high levels, and business objectives are met across all shifts
– Support and lead a team and handle administrative work alongside building and supporting a strong team culture
– Collaborate with other managers to standardize processes
– Drive Safety initiatives programs
Basic Qualifications
– University degree (Bachelor’s or Master’s degree), completed before start date
– Advanced proficiency in written and verbal English
– Relevant experience in performing data analysis
Preferred Qualifications
– Experience of communicating with a wide range of stakeholders, including your peers and leadership
– Experience in a logistical working environment
– Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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